After Market Services

Standing by your side throughout the product lifecycle

Repair and Return Services

With the cost of traditional OEM support often now prohibitively expensive, Ductus offers businesses an independent choice to repair, replace, and maintain installed networks. We provide an expert global repair service for a wide range of multi-vendor network equipment, offering significant annual savings and fast turnaround times for regular, high-volume repairs. Our repair service covers fixed and mobile equipment across the installed network estate including access, transmission, switching, RAN, microwave and CPE hardware. Our telecom repair service starts with having a sound knowledge of the operation of the equipment in scope.

Our engineers have many years’ experience working across all of the main disciplines including optical, IP and radio (for both microwave and RAN technologies), as well as specializing in power equipment. As part of our initial Repair program for any customer, first and foremost we create ted-Bed/Jigs that enable our team to test equipment completely in the repair lab itself. The set up as closely as possible to the customer’s environment. This allows the appropriate diagnosis of the faults prior to the repair taking place. Post repair intervention, the card can then be retested to ensure that it is functioning as expected.

Our Advantage

  • High Standard Component Level Repair – Capabilities allows us to provide maximum yield to our customers.
  • Multi-Vendor Expertise –for our customers we provide single window services
  • Significant savings on total cost of ownership–in comparison to existing OEM operational support and maintenance agreements.
  • Added value repairs–We provide our customer various Root Cause Analysis, Field Issues and Proactive maintenance guidelines, which allow them to minimize failure in the field.
  • End of Life and discontinued support–We help customer continue services of products which are declared EOL / EOSL by OEMs.

Spare Parts Management Services

In any industry post sale of the products, warranty and AMC support is extremely key element but when it comes to telecom network it becomes highly essential and critical for OEMs to provide advance replacements, warranty replacements to customers TIMELY as per signed SLA. While stocking warranty support inventory it is essential to have experience in understanding of handling sophisticated telecommunication products, its environment i.e. humidity, storage temperature, racking and tagging of inventory and a robust inventory management systems. At the same time, it is also very important to understand logistics channels, distances to deliver spares on time.

We at Ductus very well understand the stocking and delivery of spares to our customers and partners – we have built strategically located Repair and Warehousing hubs to accommodate our customers demand in India. Through our IT systems, 24X7 support and signed SLA with appropriate 3PL partners across India to deliver spares on time.

Let's get in touch

Give us a call or drop by anytime, we endeavour to answer all enquiries within 24 hours on business days.