In any industry post sale of the products, warranty and AMC support is extremely key element but when it comes to telecom network it becomes highly essential and critical for OEMs to provide advance replacements, warranty replacements to customers TIMELY as per signed SLA. While stocking warranty support inventory it is essential to have experience in understanding of handling sophisticated telecommunication products, its environment i.e. humidity, storage temperature, racking and tagging of inventory and a robust inventory management systems. At the same time, it is also very important to understand logistics channels, distances to deliver spares on time.
We at Ductus very well understand the stocking and delivery of spares to our customers and partners – we have built strategically located Repair and Warehousing hubs to accommodate our customers demand in India. Through our IT systems, 24X7 support and signed SLA with appropriate 3PL partners across India to deliver spares on time.